The Ice Cream Parlour - 1631 Words

My face begins to quiver as the parents continue to snap pictures. I am losing interest; however, the smile remains genuine. Winning the Eastern Canadian Ringette Championships in Charlottetown, Prince Edward Island is extraordinary. Consequently, it comes with responsibilities: pictures, phone calls from back home and thanking sponsors. Tonight is the last night before we go back to Ontario and we want to celebrate together, as a team. â€Å"Can we be that cheesy team that gets celebratory ice cream,† inquires Natalie, daughter of head coach, Steve. ______â€Å"COWS!† exclaims my teammate Jessie.†¦show more content†¦A few of the girls say their money is in their rooms, but Josie would have none of it. She declares, â€Å"I will pay. You girls deserve it. We have been training all year for this moment and if you girls desire ice cream, then I will make sure you get it. It is my job as a coach to reward you for your victory.† ______A parent begins to object, but Josie turns and says, â€Å"We all know they deserve it. After we return, I can supervise the girls’ card signing so that the parents can do what they want.â⠂¬  ______This is why Josie is my favourite coach, she understands us. I regain my eagerness for the ice cream and commence dreaming of its taste. The parents oblige. We quickly race off the dock as we cannot contain our excitement; like children on Christmas morning as they dash towards their coveted presents under their festively decorated Christmas tree. We continue our fast pace past the hotel, until realizing we left Josie behind. We pause for her to catch up before striding at a steady pace. I embrace the moment with my teammates. They have become my second family and together we can conquer anything. Suddenly, a gust of wind whistles through the streets. It may not be the brightest idea to get ice cream in the cold. The thought ofShow MoreRelatedMarketing Plan for Lords Ice Cream Parlour5099 Words   |  21 Pages ‘Lord’s Ice-cream Parlour’, one of the prime ice cream products situated in St. Johns Wood with a good market share is one of the best in that area providing ice cream with fresh taste and modern packaging. It was established in 1998, ‘Lord’s Ice-cream Parlour’, at present uses straight-line technology for manufacturing more than twenty three types of premium ice cream in its factory in Swiss Cottage, producing nearly 530 liters of ice cream each day . ‘Lord’s Ice-cream Parlour’ has a two yearRead Moreice cream parlour management system srs1465 Words   |  6 Pagesy BACHELOR OF COMPUTER APPLICATIONS (BCA) ASSIGNMENTS Year, 2013-2014 (5th Semester (Revised Syllabus)) (BCS-051, BCS-052, BCS-053, BCS-054, BCS-055, BCSL-056, BCSL-057, BCSL-058) SCHOOL OF COMPUTER AND INFORMATION SCIENCES INDIRA GANDHI NATIONAL OPEN UNIVERSITY MAIDAN GARHI, NEW DELHI – 110 068 CONTENTS Course Code Assignment No. Submission-Schedule Page No. For July-Dec 2013 Session For Jan-June 2014 Session BCS-051 BCA(V)-051/Assign/13-14 15th OctoberRead MoreIce Cream Industry Analysis8061 Words   |  33 Pages2010 MITESH MEHTA IBS HYDERABAD 5/10/2010 ICE CREAM SCOOPING PARLOURS ICE CREAM V/S FROZEN DESERTS | Ice Creams | Frozen Deserts | Defination : | Ice cream is a frozen dessert usually made from dairy products, such as milk and cream, and often combined with fruits or other ingredients and flavours | A frozen dessert is any type of dessert made by freezing a mixture of liquids, semi-solids, and sometimes even solids. | Fat Content: | Contain at least 10 percent milk fat and 6 percent non-fatRead MoreAnalysis of Ben and Jerrys Marketing Strategy in Singapore1630 Words   |  7 PagesIntroduction Ben amp; Jerry’s is an ice cream brand that started in Vermont in 1979 by Ben Cohen and Jerry Greenfield. Originally started as a small parlour business, it saw steady expansion in its distribution over time. Its acquisition by Unilever in 2000 allowed the brand to undergo worldwide distribution through tapping on the conglomerate’s logistics and distribution expertise. Faced with an ever changing business environment and dynamic consumer preferences, Ben amp; Jerry’s has adopted uniqueRead MoreNatural Ice Cream Case Study2867 Words   |  12 PagesNatural Ice Cream The ice cream parlour which began as a small initiative in 1984 stands in 2006 as an entity with profitability as high as Rs 1.4 crore and with determination to double it in the subsequent financial year. Mr. R. S. Kamath is the brainchild of one of Mumbai’s best known ice cream brands – the Natural Ice cream. Since its inception the company has managed to build its equity purely throug h word-of-mouth. Natural ice cream has gained the reputation as being the most sought afterRead MoreA Study of the Operations Management at HOLLY FARM- an icecream manufacturing company. We were required to find the feasibility of expanding teh facilities and production processes.3643 Words   |  15 Pagessales has increased by 28% on average each year for the latest five years. It may be unreasonable that she dramatically changes these recent growth trends on her forecast without any factors that could impact on both channels. Secondly, since the ice cream market in the UK is mature and stable (Table 2), sudden changes of previous trend hardly happen excepting entering strong new players into the region, spoiling the farms reputation hugely and investing tremendously on the marketing for its farmRead MoreAmul Ice Cream1721 Words   |  7 PagesAMUL ICE CREAM The turnaround story of the ice cream industry started with Amul entering the market with its unique and innovative marketing strategies. It gave the entire industry a unique dimension. The success of Amul can be attributed to its distinctive planning of marketing mix and providing satisfaction to consumer needs. The analysis of this case will highlight the key marketing strategies adopted by Amul to become a market leader. 4 P’s of Marketing Mix: Amul brought in many changesRead MoreBaskin Robbins1473 Words   |  6 Pagesbrand awareness * Never-ending focus on fun combined with their commitment to innovation and a quality customer experience is important when you are considering investing in a business * More than 1000 flavours of ice-cream in the library include low fat and no sugar ice-cream * Provide several services for different age groups WEAKNESS * Expensive compared to competitors prices OPPORTUNITIES * Market for expansion * Can push sales to hotels and resorts in the nearby localities Read MoreAmul Ice-Cream: Sales and Promotional Strategy7365 Words   |  30 PagesOn AMUL ICE CREAM SALES AND PROMOTIONAL STRATEGY OBJECTIVES OF THE PROJECT âž ¢ To know awareness of people towards Amul Prolife Ice cream . âž ¢ To know in which segment ice cream are mostly like/preferred. âž ¢ To know which advertisement tool is mostly preferred by people. âž ¢ To know the preference of Amul ice cream with comparison to other competitive brands. âž ¢ To know the factors which affects consumer’s buying behavior to purchase prolife sugar free ice cream. âž ¢ CreateRead MoreHistory Of Ice Cream As Cream1614 Words   |  7 PagesHistory of Ice – Cream Ice-cream has a very long history about its origin and manufacturing in the international market. Ice-cream, way back in 1670, a sicilian, named Francisco Procopius, opened a cafe in Paris (France) and began to sell ice s squashes and this is how the life of ice cream began. Than the innovative changes market was came to existence. They came directly with deep freezers. In early times, the ice cream were practically frozen drawn off into packages and frozen solid or hardened

The Battle of Antietnam - 1232 Words

The Battle of Antietam was the bloodiest, most significant battle of the Civil War. The battle and the strategy behind it impacted the Confederates and the Union, paved the way for the Emancipation Proclamation, and sparked controversy over Lincoln’s legacy as â€Å"The Great Emancipator.† Overall, the battle changed the course of the war, and the course of our nation’s history. The Confederate States of America were overjoyed after the overwhelming victory at Second Manassas, and many citizens were beginning to see the light at the end of this dark, defeating war. The Confederacy knew that it could not be content to protect southern holdings defensively, for the Union Army would never tire. General Robert E. Lee knew that he had to launch a massive attack that would, in a sense, kick the Union Army while they were down. According to McPherson, â€Å"Lee continued to believe that in a long war the greater numbers, resources, and industrial capacity of the North would prevail. Thus the South should try for a knockout punch while its armies had the power to deliver it† (89). Lee chose Maryland for this attack for several reasons. First, Lee wanted to draw the fighting out of Virginia. The Confederate capital had suffered incredible damage, and with the harvest season quickly approaching, a Virginia unable to harvest would hurt the Confederate agricultural economy. Another reason Lee had for choosing Maryland was because Maryland was a slave state, but had not yet joined the

Environmental Management The Hospitality â€Myassignmenthelp.Com

Question: Discuss About The Environmental Management The Hospitality? Answer: Introduction The hospitality industry is one of the most profitable industry. In almost every country, a large number of organizations operate within this industry, providing people with accommodation, hotels and other entertaining services. The industry also has a large number of organizations within it, which operate internationally, with a large number of them have expanded their operations to more than 50 countries. Like all other industries, this industry faces certain unique challenges, with the majority of them being associated with the aspect of employee recruitment. An example of a challenge is the language barrier challenge, mostly because some of the visitors that may require accommodation in an organization may not be well conversant with the native language of the hotel where they are seeking accommodation. Another important aspect of consideration is a large number of individuals within this industry who seek employment opportunities but lack experience in serving customers effectiv ely. With this understanding, the hospitality industry has significant employee recruitment challenges which require solutions that will enable them to be fully capable of operating in an effective way (Flaxman, Bond, Livheim, 2013). Evaluation of the industry As explained earlier, the hospitality industry is one of the broadest and common industries that currently operate both locally and internationally in almost all countries. This industry consists of some service rendering fields among which include transportation, lodging, event planning, cruise line and theme parks among others (Debrincat, 2015). This industry mainly depends on the aspects of individuals having leisure time and the need to be entertained. It also depends on people being able to have spare money, which they will utilize for certain reasons and purposes. To begin with, an individual can pay a large amount of money to sleep in a luxurious room that is well furnished and established for a single night. This aspect is considered as the individuals need for entertainment and spending leisure time effectively, an aspect that is a major factor which plays in the hospitality industry (Sloan, Legrand, Chen, 2016). In this industry, people also choose to make important decisions like save their money for a long time, which they intend to utilize on a certain vacation time. Such occurrences help individuals attain the funds that they will need throughout the vacation time, and utilize it in the most entertaining way. With this understanding, therefore, it is clear that the quality of services that employees in the hospitality industry are one of the main concerns and determiner of customers satisfaction for the organizations that operate in this industry. The other major aspect of consideration in this industry is language. Sometimes, people plan to visit different regions at different times, which may however not be places where their native language is spoken. The hospitality industry, therefore, has the need to ensure that it has employees with capabilities of communicating with other individuals effectively from different regions of the world and speaking at significantly diversified languag es (Sloan, Legrand, Chen, 2013). Another unique aspect of this industry is the services offered by the tourism category. Tourism is considered one of the most attracting aspects where individuals are fully attracted to. Any time a tourist decides to visit a certain region for exploration and entertainment purposes, the individual will need a place where he or she can reside, take a shower and be fully accommodated in. The hotel industry provides these services in an effective manner. Since the individual is most likely able to pay for the best services offered, he or she requires the most luxurious and well-furnished rooms with the best services in the hotel. This aspect is major for concern by this industry since it defines how satisfied the individuals in the industry are on the services that organizations in these industries provide (Brotherton, 2003). Importance of effective employees in the industry As explained earlier, the hospitality industry is one of the industries where the quality of service is of paramount importance. The individuals operating in this industry need to ensure that they main a high level of effectiveness so that they can manage to satisfy customers who expect nothing but the best services provided for them. To reach such high levels of standards in operation, the industry requires employees that are highly skilled, motivated and experienced in providing good quality services to the customers. Unlike in many other industries, therefore, quality of service provision in this industry contributes significantly high in the ability of the organization to attract more customers and make them loyal (Finkelstein, 2015). Being individuals whose main reason is to spend leisure time in the most appropriate way and having the will to spend a lot of money to attain this aspect, customers of the hospitality industry are mainly interested in receiving the highest and best quality services from the hotels where they seek accommodation. Like the case of all other employees in other industry, an employee is more effective in his or her work when he or she is more motivated, skilled and experienced in carrying out the work. There is, therefore, a significant need to ensure that the individuals in question have all the important and appropriate needs of managing to remain effective in the activities that they require to involve in (Barth, Hayes, 2006). When an organization in this industry manage to have highly skilled employees that are also motivated in carrying out their duties and targets, it attains the ability to satisfy its customers completely with its operations. This aspect benefits individuals significantly, an aspect that is highly beneficial in all the operations that it involves in. With this regard, organizations have the ability to ensure that they provide their customers with high-quality services and that they satisfy their needs completely, simply by making their employees highly motivated to carry out their duties and services, and ensure that these employees have all the skills they need to address the services required by their customers. Without proper concern about the employees in this industry, therefore, employees are less likely to deliver the services needed at the standards that the customers expect (Andrews, 2011). When such an occurrence takes place, the organizations face a customer challenge where they are less rated, and thus the number of customers they obtain reduces significantly. With this understanding, therefore, the effectiveness of employees in this industry is of paramount importance to the success of organizations within it (Wells, 2003). Employee recruitment challenges in the industry The activity of recruiting employees is common in all industries. Organizations keep having many opportunities for recruits, while at the same time new organizations are established. With this understanding, the first important aspect to consider is the means through which individuals can manage to operate effectively, without the challenge of being less capable and effective in operating efficiency. Significant challenges, however, occur, which hinder organizations from managing to attain highly skilled and capable employees. The challenges also hinder the organizations from being able to provide the high standards of quality services which they aim to provide to their customers (Vance, Paik, 2015). The first main challenge that these individuals experience is the challenge of the language barrier. As explained earlier, a large number of visitors who visit various hotel organizations speak in languages different from the native language spoken in the areas where they intend to provide the individuals in question. With this understanding, the organizations require hiring employees who can communicate in a large number of diversified languages and thus they can manage to communicate effectively with the majority of the visitors that visit the organization despite the language which they can communicate with comfortably. To obtain such employees is however significantly difficult. Most of the individuals seeking employment in the hospitality industry are however experts in the delivery of service provisions but do not consider the aspect of language. This aspect leads to organizations seeking to employ language experts, and thus they incur additional cost (Robertson, Callinan, Bar tram, 2002). The other recruitment challenge that organizations pass through when recruiting employees is the challenge of establishing training problems for the employees that they obtain. Like the case of all other organizations, one of the most effective way through which organizations attain the ability to address employee issues is by establishing training programs through which employees within the organizations are trained and provided with tips that will increase their operational effectiveness. The case of the employees from this industry is however different since there is little time to spare for employees to obtain the training. In the hotels and other organizations in this industry, employees have a lot of work which keeps them occupied throughout the hours that they are required to work. Due to this aspect, the time through which through which they can obtain the training exercise is significantly difficult for them to obtain. This challenge, therefore, makes it difficult for the or ganization to establish a training program which will help them manage to obtain the effectiveness needed (Richard, Emener, Hutchison, 2009). Conclusion In conclusion, the hospitality industry is one of the main industries where the effectiveness of employees is significantly considered important. An organization within this industry that cannot provide quality services to its customers also lacks the ability to remain competitive and obtain loyal customers who can boost its gains. With this regard, therefore it is extremely important for organizations to establish specific strategies through which they can manage to establish effectiveness and improve the skills and capabilities of their employees. Implementation of the following recommendations can help the organizations manage to improve how effective their employees are and thus increase their gains significantly (Melichar, Boyle, Flores, 2011). Recommendations The first recommendation is the establishment of a highly strict recruitment program which will enable the organization only to obtain the individuals who are highly skilled in carrying out the roles that the organization requires. This aspect will reduce the need to train employees after they have already been employed. The second recommendation is establishing training programs to employees immediately after they have been employed even before they begin working in the organization. This recommendation will help to solve the problem of having the employees being unable to train because they are extremely busy. The other recommendation is the establishment of employee motivation programs within the operations of the organization, to ensure that all the organizational employees manage to remain completely motivated as they continue carrying out their duties and roles within the organization. Implementation of this strategy will help the organization manage to remain completely effect ive in the activity that it involves in completely (Hodgkinson, Ford, 2010). References Andrews, S. (2011).Introduction to tourism and hospitality industry. New Delhi: Tata McGraw-Hill. Barth, S. Hayes, D. (2006).Hospitality law : managing legal issues in the hospitality industry. Hoboken, N.J: John Wiley Sons. Brotherton, B. (2003).The International hospitality industry : structure, characteristics and issues. Oxford Boston: Butterworth-Heinemann. Debrincat, G. (2015).The effectiveness of performance appraisal systems : employee relations and human resource management. Hamburg: Anchor Academic Publishing. Finkelstein, L. (2015).Facing the challenges of a multi-age workforce : a use-inspired approach. New York: Routledge. Flaxman, P., Bond, F. Livheim, F. (2013).The Mindful and Effective Employee : An Acceptance and Commitment Therapy Training Manual for Improving Well-Being and Performance. Oakland, CA: New Harbinger Publications, Inc. Hodgkinson, G. Ford, J. (2010).International review of industrial and organizational psychology. Chichester, West Sussex: Wiley-Blackwell. Melichar, D., Boyle, A. Flores, C. (2011).Assisted living administration and management : effective practices and model programs in elder care. New York: Springer Pub. Richard, M., Emener, W. Hutchison, W. (2009).Employee Assistance Programs : Wellness/Enhancement Programming. Springfield: Charles C Thomas Publisher, LTD. Robertson, I., Callinan, M. Bartram, D. (2002).Organizational effectiveness : the role of psychology. Chichester New York: Wiley. Sloan, P., Legrand, W. Chen, J. (2013).Sustainability in the Hospitality Industry 2nd Ed : Principles of Sustainable Operations. City: Routledge. Sloan, P., Legrand, W. Chen, J. (2016).Sustainability in the hospitality industry : principles of sustainable operations. Abingdon, Oxon New York, NY: Routledge. Vance, C. Paik, Y. (2015).Managing a global workforce : challenges and opportunities in international human resource management. New York, NY: Routledge. Webster, K. (2000).Environmental management in the hospitality industry : a guide for students and managers. London: Cassell. Wells, J. (2003).Energy markets : concerted actions needed by ferc to confront challenges that impede effective. Place of publication not identified: Diane Pub Co.

Self Destruction Suicide Essays - Abnormal Psychology, Depression

Self Destruction Suicide A Self- Destruction Suicide is the act or an instance of intentionally killing oneself According to Emile Durkheim, suicide is applied to all cases of death resulting directly or indirectly from a positive or negative act of the victim himself, which he knows will produce this result (44). Suicide is a rarely ever a spur of the moment thing. The Susceptibility to suicide is lowest among those who have strong community ties. Involvement in church, synagogue or temple may help the disquieted person feel that he is part of a religious fellowship bound together by ties of sympathy, love, and mutual concern. House of worship often substitute for a missing family. "We this reach the conclusion that the superiority of Protestantism with respect to suicide results from its being a less strongly integrated church than a catholic church" (Durkheim 159). Grollamn noe "Augustine (354-430) denounced suicide as a sin, there was no official church against it (23). Today people continue to commit suicide for a variety of reasons: Love, insanity and chronic depression. There is usually a series of events and warning sign before an attempt is made. Suicide is not spoken much and is a topic that needed to be explored. Statistics on suicide attempts changes so rapidly, that none can be stated with accuracy. Grollman write that "Almost everybody at one time or another contemplates suicide. Self-destruction is one of many choices open to human beings"(5). If one is alert and observant, there is a chance that the suicide victim can be saved. Imagine the thought of being dead. Would the world be better off without that one life? Probably not, but some people may think so. That life will be greatly issued by someone. It may even cause a person to want to commit suicide in order to join the friend that died. Imagine how it would feel if pressures of everyday life increased the greatly. Perhaps a parent, brother or sister was lost. What if an adolescent person was arrested? How would his family and friends react to this little misfortune? Say there is a test in math or science class, and when the test came back the same person had failed it. It would seem to him to be just another failure in a series of botched attempts to further himself. It seems that the last month or two has been nothing but hardship. There is no place to go. So, he feels, there is only one thing that can help, suicide. "Man prefers to abandon life when it is least difficult (Durkheim 107). The child may think: "If I where to die now, my parents would feel sorry for their meanness" (Grollman 6). For days, even weeks, a plan is formulated. How does he leave the loved ones and his problems behind respectably? Finally he thinks of a plan, sleeping pills, in hopes that a final slumber will take all the nightmares of reality away for good. Klerman note that "An act like this is prepared within the silence of the heart, as is a great work of art" (55). The pills are taken, after a while sleep sets in. At last, the final rest that has been so long awaited for. A blurred vision appears and slowly focuses. A white room appears, the vision gets clearer. He focuses in on details such as an IV stand with several bags hanging on it. The hospital room was not the expected place to awake. This attempt was just one more failure in his life. The next time he will think of a more lethal way to seek eternal peace. After the attempt. He will go to a hospital where all his actions will be monitored. In the end, a counselor is usually called in. hopefully its will help him in the struggle to deal with life's problems, all this done in hopes that another attempt is made. "12 % of those who attempt suicide will make a second try and succeed within two years (Grollman 73). To think all of this could have been prevented if he sought help in the beginning. To further understand suicide, we must take a look at the different reasons behind the act itself. Suicide is not a genetic disease, but rather a series of events that are very depressing or stressful. Dolce implies that "For years people assume that only mental or emotional problems drove people to commit suicide" (33). Lester writes, "Zimmerman et al found that depressed inpatients who had experienced more

Hamlet and Laertes

Hamlet and Laertes Free Online Research Papers William Shakespeare’s tragedy Hamlet involves a rather crazy family. Hamlet’s father is murdered by his own brother Claudius. Claudius becomes king after marrying Hamlet’s mother right after the death of his brother. One night Hamlet sees an apparition of his father which tells him to kill King Claudius in revenge. Laertes is the son of Polonius, the King’s counselor. Polonius is also murdered and Laertes is out to seek vengeance of his murderer. They both learn that that revenge is a dark way to travel and it costs them their lives. Firstly, Hamlet and Laertes similarities are very obvious. Hamlet and Laertes are both angry and want revenge for the death of their fathers. Hamlet is mad and while talking with his mother about why she remarried so fast after his father’s death, Hamlet discovers an intruder and stabs him. He then says in Act three scene four,†Nay, I know not. Is it the king? A bloody deed- almost as bad, good mother, as kill a king and marry with his brother.† He thinks that it is the King because he was so mad. Really it is only Polonius, Laertes’ father. Once Laertes discovers that his father is dead, he automatically wants to seek revenge. He then says to the King in Act four scene five, â€Å"Let come what comes, only I’ll be revenged most thoroughly for my father.† Laertes is so caught up on his father’s death that he is looking for vengeance at any cost. Second of all, the differences of Hamlet and Laertes are widely shown in their personalities. Hamlet is more of a procrastinator. His father’s ghost tells him to get revenge and kill Claudius, but Hamlet comes upon him while he is praying and decides not to kill him. He says to himself in Act three scene three, â€Å"And so he goes to heaven, and so am I revenged†¦A villain kills my father, and for that, I, his sole son, do this same villain send to heaven.† Hamlet over thinks about what he has to do and it causes him to procrastinate. On the other hand Laertes acts quickly in anger. While talking with Claudius in Act four scene seven Laertes finds out that Hamlet is the murderer of his father. He simply says what he wants to do to Hamlet is â€Å"to cut his throat i’ th’ church.† He is furious. Claudius does nothing but make it worse. He wants Hamlet dead because he is the only one who knows the secret that he is the murderer of Hamlet Sr. Revenge is a major theme in Hamlet. Hamlet and Laertes similarities are that they want to seek revenge for the murder of their fathers. It is rage that eventually drives them both to madness. The difference is in how they achieve their revenge. Hamlet moves slowly but surely, and Laertes moves rashly. The revenge makes them act blindly through anger and emotion. They both come to find that revenge is a dark way to travel and it costs them their lives. In conclusion, Hamlet and Laertes have some similarities and differences. They both want revenge, but they have different personalities. They both learn that revenge is not sweet, and it costs them their lives. This teaches that we should not always seek revenge, but only forgive. This is why it is still read and discussed today. Research Papers on Hamlet and LaertesCapital PunishmentComparison: Letter from Birmingham and CritoHonest Iagos Truth through DeceptionMind TravelPersonal Experience with Teen PregnancyBringing Democracy to AfricaCanaanite Influence on the Early Israelite ReligionArguments for Physician-Assisted Suicide (PAS)Where Wild and West MeetThe Fifth Horseman

Myspace (& other social network sites) predator problems--how can they Essay

Myspace (& other social network sites) predator problems--how can they be solved - Essay Example imed at networking and being in touch with relatives and friends, the bottom line is that social networking is highly famous and it is a big business today. Unluckily, scam artists, child molesters, and sexual predators have noticed that these sites can also be exploited to find victims. MySpace is one of the sites where predator is a big problem. MySpace is a social networking site just like facebook. However, there have been numerous cases of sexual predators and child molesters posing as children to network with young victims on MySpace (Zilney & Zilney, 2009). Recently, MySpace was also discovered to be compromised by attackers spreading malware on exploited profile sites. These have led to MySpace taking steps and implementing security measures to minimize this problem though users are still supposed to be cautious and aware. Predators were therefore a big problem to MySpace not only because it led to increased cases of sexual assaults but also death cases were on high rate. Nevertheless when putting into consideration increased cases of predators; social networking sites have employed numerous efforts to cut down on the numbers of predators online. For instance, they have developed an e-mail registry that would permit parents to prohibit their children creating online profile for such networks. Social networking sites would also create the default profile setting for 16 and 17-year-olds on their site â€Å"confidential â€Å" so that they can only be contacted by individuals they know hence making it difficult for predators to find them (Krinsky, 2008). According to Hansen (2008), they employ a third party to gather a registry of email addresses offered by parents who want to restrict access of their children to the websites, and will block anyone using email address listed in the registry from signing up or creating a user profile. Laws have also been implemented to govern and address this issue and all networking sites have agreed to comply with them and

Customer Care - Practical Experience Assignment

Customer Care - Practical Experience - Assignment Example The airline is specifically known to offer great customer service to tis huge client base. To continue offering great customer service, the company ties key performance indicators to customer satisfaction. It also trains its front officers extensively to ensure that they can deal with all types of clients and offer customer service that exceeds customers’ expectations. The success of the group is closely tied to customer satisfaction since the company deals with people on a daily basis (Zeithaml, Bitner & Gremler 2006). Questionnaires were used to collect data for this research. Open-ended questionnaires were used to enable the respondents give sufficient details to facilitate credible data analysis. Questionnaire were used because they are more appropriate for collecting primary data that was needed for this research because the data is more reliable since it was obtained first hand. Questionnaires are simple and comprehensive, they cut unnecessary details and are direct to the point. Therefore, it was easy to convince the respondents to participate in the data collection exercise despite having busy schedules. The respondents included customer service personnel at different ranks. Targeting employees at different ranks aimed at establishing if the entire organization harmonizes its customer information and practices and that the customer can get the same information at every contact point. Choosing customer service personnel as respondents was based on the logic that their work description is dea ling with customer issues and concepts and therefore they are more knowledgeable in that field (Meuter, Ostrom & Roundtree, 2000). Emirates Airlines & Group treat their customers well by allowing genuine interactions with customers. The customer service representatives talk to customers as honestly as persons representing the business rather than acting as faceless or nameless